For frequently asked questions regarding your WaterRower, please see below.
If you have any further questions, please do not hesitate to reach out to our team at [email protected] or by giving us a call at 800-852-2210 EST.
Please note that our office hours are Monday through Friday, 8:30-5 EST.
- Make sure the water you have in your tank is not hard water. Sometimes, using bottled water and not town tap water is a better option for keeping the water clean. If the tank is currently dirty, you may want to rinse/flush it out with some rubbing alcohol and then fill it with clean water. Please note that simply adding a purification to already cloudy water will not help clear up the water.
- If you find that your tank has grown algae due to lack of maintenance with purification tablets, empty as much of the algae infested water as you can then fill the tank back up to where it was filled to previously. Next, add a 1/4 cup of an algae cleaner (we’ve recommended Pondcare Microbial Algae Clean solution). Give the handle a few pulls to mix the solution into the water. The solution suggested here will not harm your tank if you leave it in. You can row with it in without worrying about damaging your rower. Once the tank is clear again, go ahead and add a purification tablet.
To order more purification tablets, free of charge, please fill out this form: https://www.waterrower.com/us/puritabs
We recommend adding one purification tablet into your tank every 6 months. If your WaterRower is sitting in directly sunlight, adding a tablet every 3-4 months is recommended.
To request more purification tablets, free of charge, please do so by filling out this form: https://www.waterrower.com/us/puritabs
Here are the instructions for siphoning the water out of the tank:
If a hand siphon pump is needed, one can be ordered at this link:
We also offer an electrical pump for commercial facilities:
Please complete this form, include your postal code in the message and we will send you the nearest Service Technician in your area.
Note: Labor costs are not covered under our warranty policy, only parts.
Please refer to our library of drawings on this page: http://waterrowerservice.com/drawings/ .
If you are not able to find the part, please send in a picture of the broken part to [email protected] and one of our customer service representatives will be able to assist you. Please include your serial number in the email.
A customer representative will be happy to talk you through replacing the part.
Please call us on 800-852-2210 between 8:30am and 5:00pm EST or email us at [email protected] . If emailing in, please include pictures of the part you are having problems with as well as your serial number.
Depending on the age and model of WaterRower, the serial number can be found either on a silver sticker behind the monitor, underneath the tank on the level gauge sticker, on the bottom deck near to the monitor or underneath the footboard or seat. Please refer to this link to identify your WaterRower: Serial Number Location