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ORIGINAL Series — Disassembling and Repackaging Your Rower

If you need to ship your rower for any reason, please send the components in their original packaging boxes to ensure their safe transport.

Don’t have the boxes anymore? Don’t worry —additional sets of shipping boxes are available to purchase if needed. Email us at [email protected] for details.

Jump to your model type by clicking a link below:

Original / S4 / Series IV

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STEP 1 — Remove the water from your rower’s tank

Watch the video below to learn how to remove the water from your tank and properly seal the tank for shipment.

STEP 2 — Disassemble your rower

Printable PDF — Disassembling your Original / S4 / Series IV rower

STEP 3 — Repackage your rower

Printable PDF – Repackaging your Original / S4 / Series IV rower’s tank

Printable PDF – Repackaging your Original / S4 / Series IV rower’s rails

Original Performance / Performance Ergometer with PowerPulley

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STEP 1 — Remove the water from your rower’s tank

Watch the video below to learn how to remove the water from your tank and properly seal the tank for shipment.

STEP 2 — Disassemble your rower

Video – Disassembling your Original Performance / Performance Ergometer with PowerPulley

Printable PDF — Disassembling your Original Performance / Performance Ergometer with PowerPulley

STEP 3 — Repackage your rower

Video – Repackaging your Original Performance / Performance Ergometer with PowerPulley’s tank

Video – Repackaging your Original Performance / Performance Ergometer with PowerPulley’s rails

Printable PDF – Repackaging your Original Performance / Performance Ergometer with PowerPulley’s tank

Printable PDF – Repackaging your Original Performance / Performance Ergometer with PowerPulley’s rails

Performance Ergometer with SmartRow Pulley

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STEP 1 — Remove the water from your rower’s tank

Watch the video below to learn how to remove the water from your tank and properly seal the tank for shipment.

STEP 2 — Disassemble your rower

Video – Disassembling your Performance Ergometer with SmartRow

Printable PDF — Disassembling your Performance Ergometer with SmartRow

STEP 3 — Repackage your rower

Video – Repackaging your Performance Ergometer with SmartRow’s tank

Video – Repackaging your Performance Ergometer with SmartRow’s rails

Printable PDF – Repackaging your Performance Ergometer with SmartRow’s tank

Printable PDF – Repackaging your Performance Ergometer with SmartRow’s rails

Original CityRow Connect

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STEP 1 — Remove the water from your rower’s tank

Watch the video below to learn how to remove the water from your tank and properly seal the tank for shipment.

STEP 2 — Disassemble your rower

Video – Disassembling your Original CityRow Connect rower

Printable PDF — Disassembling your Original CityRow Connect rower

STEP 3 — Repackage your rower

Video – Repackaging your Original CityRow Connect’s tank

Video – Repackaging your Original CityRow Connect’s rails

Printable PDF – Repackaging your Original CityRow Connect’s tank

Printable PDF – Repackaging your Original CityRow Connect’s rails

Original Pro

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STEP 1 — Remove the water from your rower’s tank

Watch the video below to learn how to remove the water from your tank and properly seal the tank for shipment.

STEP 2 — Disassemble your rower

Video – Disassembling your Original Pro rower

Printable PDF — Disassembling your Original Pro rower

STEP 3 — Repackage your rower

Video – Repackaging your Original Pro’s tank

Video – Repackaging your Original Pro’s rails

Printable PDF – Repackaging your Original Pro’s tank

Printable PDF – Repackaging your Original Pro’s rails

FAQs — Disassembly and Repackaging

What are the guidelines for equipment return?
GENERAL
Once the machine is properly packaged please reach out to the rental department by email [email protected] or phone 401-247-774 to be emailed the shipping labels.

RENTALS
Renters are responsible for shipping costs as outlined in your rental contract.
When the renter is ready to return their machine please email [email protected] to terminate the contract (must be done in writing/or by email).
From there the renter will receive the return/ repacking instructions. The machine must be packed in the original boxes. The renter must abide by WaterRower’s packing instructions which are provided to prevent damage to the rower in transit to prevent any damages to the machine during transit and to receive the remainder of their deposit.
What are some reasons I would be liable for damage?
Tossing in all components with no packing materials:
The inserts for the packaging are necessary to ensure nothing moves around/ gets damaged in transit and need to be used when repacking the machine.

Disassembling the forward riser and top deck:
This is a common extra step that many customers take that could actually cause damage to the machine in transit. DO NOT disassemble.

Failing to remove water out of the tank/reinserting the stopper:
When the machine is being returned the water needs to be removed from the tank using the siphon pump (please remove as much as possible, there may still be about a 1⁄2 cup left in there) and reinsert the tank stopper with the plastic bag (as per the instructions) to ensure no water leaks out during transit.
Why is it important to take care in repacking my rower?
When sending back your rower whether you are a renter or returning parts you are liable for damage caused in shipping due to careless packaging. You may lose your deposit in the event that your rental comes back damaged due to negligence.
Where can I get new packing materials?
If you are returning a rental machine and no longer have your packing materials please contact [email protected] or ask for the rental department, 401-247-7742 to purchase them.

For direct purchases, packing materials can be reordered by contacting our customer service team. Please contact us at (401) 247-7742 for details
Am I responsible for the cost of packaging materials?
Yes, at this time we do charge for the cost of the boxes (plus shipping and taxes) to send out new packing materials if you have lost the packaging for your machine.