For frequently asked questions regarding your WaterRower, please see below.
If you have any further questions, please do not hesitate to reach out to our team at [email protected] or by giving us a call at 800-852-2210.
Please note that our office hours are Monday through Friday, 8:30am – 5pm EST.
Please refer to your rower’s troubleshooting guide, service videos, and service instructions for additional information on service and maintenance tips.
What can I do if my water doesn’t look clear or clean?
Make sure the water you have in your tank is not hard water. Sometimes, using bottled water and not town tap water is a better option for keeping the water clean. If the tank is currently dirty, you may want to rinse/flush it out with some rubbing alcohol and then fill it with clean water. Please note that simply adding a purification to already cloudy water will not help clear up the water.
If you find that your tank has grown algae due to lack of maintenance with purification tablets, empty as much of the algae infested water as you can then fill the tank back up to where it was filled to previously. Next, add a 1/4 cup of an algae cleaner (we’ve recommended Pondcare Microbial Algae Clean solution). Give the handle a few pulls to mix the solution into the water. The solution suggested here will not harm your tank if you leave it in. You can row with it in without worrying about damaging your rower. Once the tank is clear again, go ahead and add a purification tablet.
Click here to order more purification tablets, free of charge
If you find that your tank has grown algae due to lack of maintenance with purification tablets, empty as much of the algae infested water as you can then fill the tank back up to where it was filled to previously. Next, add a 1/4 cup of an algae cleaner (we’ve recommended Pondcare Microbial Algae Clean solution). Give the handle a few pulls to mix the solution into the water. The solution suggested here will not harm your tank if you leave it in. You can row with it in without worrying about damaging your rower. Once the tank is clear again, go ahead and add a purification tablet.
Click here to order more purification tablets, free of charge
How often should I add purification tablets into the tank?
We recommend adding one purification tablet into your tank every 3-6 months.
If your WaterRower is sitting in directly sunlight, adding a tablet every 3-4 months is recommended. Add a tablet sooner if the water becomes cloudy.
If your WaterRower is sitting in directly sunlight, adding a tablet every 3-4 months is recommended. Add a tablet sooner if the water becomes cloudy.
If I have a request for a warranty part, what should I do?
Please fill out the Warranty Request Form with as much detail as possible and a WaterRower representative will reach out to you.
How do I get water out of the tank?
Where can I get parts if I reside outside the USA or Canada?
Click here to find the contact details of the WaterRower Office or Agent in your area.
How can I arrange for a Service Technician to perform service on my WaterRower?
To arrange for service by a qualified Service Technician, fill out our Contact Form (including your address) and request a Service Technician in your message. A member of the WaterRower Customer Service team will reach out to you to coordinate service.
Please note: Labor costs are not covered under our warranty policy — only parts are.
Please note: Labor costs are not covered under our warranty policy — only parts are.
How can I identify the part(s) I need?
Please refer to the drawings for your specific rower to find the part you need:
• Original Series drawings
• Hybrid Series drawings
• Metallic Series drawings
If you are not able to find the part(s) you need, please send in a picture of the broken part(s) to [email protected] and a member of the WaterRower Customer Service team will assist you. Please include your rower model type and serial number in the email.
• Original Series drawings
• Hybrid Series drawings
• Metallic Series drawings
If you are not able to find the part(s) you need, please send in a picture of the broken part(s) to [email protected] and a member of the WaterRower Customer Service team will assist you. Please include your rower model type and serial number in the email.
I am having problems fitting the replacement part(s) sent to me. What should I do?
We encourage you to browse our comprehensive library of Service Instructions and Videos for your rower to aid you with installing replacement parts.
If you still are not sure of how to proceed, a member of the WaterRower Customer Service team will be happy to assist you either by phone or email.
Please email us anytime at [email protected], or give us a call at 800-852-2210. Our Customer Service team is available via phone Monday through Friday, 8:30am – 5pm EST.
If you are emailing, please include pictures of the part you are having problems with as well as your rower’s model type and serial number.
If you still are not sure of how to proceed, a member of the WaterRower Customer Service team will be happy to assist you either by phone or email.
Please email us anytime at [email protected], or give us a call at 800-852-2210. Our Customer Service team is available via phone Monday through Friday, 8:30am – 5pm EST.
If you are emailing, please include pictures of the part you are having problems with as well as your rower’s model type and serial number.
Where can I locate my rower’s serial number?
Please refer to the page for your specific rower to learn about how to find your rower’s serial number:
• Lite Series – About your rower
• Original Series – About your rower
• Hybrid Series – About your rower
• Metallic Series – About your rower
• Lite Series – About your rower
• Original Series – About your rower
• Hybrid Series – About your rower
• Metallic Series – About your rower
How much water should be in my rower’s tank?
The level of water in your rower’s tank is indicated by the water level gauge located on the tank:
The standard level WATERROWER recommends is 17 Liters, as indicated on the level gauge.
Do NOT fill the tank above the maximum level of 19 Liters or your warranty may be voided.
The amount of water in the tank simulates the weight of a rowing scull (boat) and its crew as it glides through water. Changing the water level does not change the intensity of your workout — it simply changes the mass you trying to move. Increasing the water level simulates a
heavier boat and crew mass, similarly reducing the water level simulates a lighter boat and
crew mass. To change the intensity of your workout, simply row faster or slower.
Please note:
• Fill the tank with only with clean municipal tap or distilled water — do not use well water.
• Add 1 purification tablet every 3-6 months, or sooner if water becomes cloudy.
• If you are using WaterBlue blue dye in your rower’s tank, do not use a purification tablet as they will cancel each other out and the water will be clear.
The standard level WATERROWER recommends is 17 Liters, as indicated on the level gauge.
Do NOT fill the tank above the maximum level of 19 Liters or your warranty may be voided.
The amount of water in the tank simulates the weight of a rowing scull (boat) and its crew as it glides through water. Changing the water level does not change the intensity of your workout — it simply changes the mass you trying to move. Increasing the water level simulates a
heavier boat and crew mass, similarly reducing the water level simulates a lighter boat and
crew mass. To change the intensity of your workout, simply row faster or slower.
Please note:
• Fill the tank with only with clean municipal tap or distilled water — do not use well water.
• Add 1 purification tablet every 3-6 months, or sooner if water becomes cloudy.
• If you are using WaterBlue blue dye in your rower’s tank, do not use a purification tablet as they will cancel each other out and the water will be clear.